Benana Music Studios Ltd
Last updated: October 2025
Welcome to Benana Music Studio! These Terms of Use (“Terms”) explain how you may use our website and online services. By accessing or using this site, you agree to comply with these Terms. If you do not agree, please do not use our website.
1. Business Information
Benana Music Studios Ltd
Company No. 16025739
Room 3, Royal Mail House, Terminus Terrace, Southampton, England, SO14 3FD
📧 benanamusicstudio@gmail.com | 📞 07728 836428
Website: www.benana.studio
Trading names: “Benana Music Studio” and “Benana Music Studios” are registered trading styles of Benana Music Studios Ltd.
2. Scope of Services
This website provides information and access to:
- Private and paired music lessons (in-person and online)
- “Bring-a-Mate” and group sessions
- Workshops, showcases, and events
- Recording and other studio-based educational services
- Student portal and taster booking forms (via MyMusicStaff integration)
Instrument hire services are not provided directly by Benana Music Studio Ltd.
Where instrument hire opportunities are advertised, they are managed and supplied by Pure Rehearsal Studios Ltd under their own terms and payment arrangements. Benana acts only as a promoter and does not handle instrument hire payments or contracts.
3. Use of This Website
You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else’s use.
You must not:
- Attempt to interfere with the site’s operation or security;
- Copy or reuse our materials without permission;
- Misuse forms, chatbots, or booking systems to send spam or false information.
We may update, suspend, or restrict access to the website at any time for maintenance or security reasons.
DISCLAIMER
The information provided on this website and in Benana Music Studio communications is for general guidance and educational purposes only. While every effort is made to ensure accuracy, Benana Music Studio Ltd accepts no responsibility for errors or omissions, or for any loss arising from reliance on the information provided. Music lessons and services are provided under the terms of each student’s agreement.
Media shared by Benana Music Studio Ltd is published with consent and for promotional or educational purposes. Reproduction or redistribution without permission is prohibited.
4. Age & Consent
You must be at least 18 years old or have parental/guardian consent to use our website or booking forms.
Parents/guardians are responsible for the use of our website by minors.
5. Bookings & Online Forms
Our free taster bookings and student portal access are provided through MyMusicStaff, a secure third-party platform.
When you complete a booking or enquiry form, you agree that:
- Information you provide is accurate and complete;
- We may contact you by email, phone, or WhatsApp to confirm or follow up;
- Data submitted will be processed in line with our Privacy Policy.
6. Payment Systems
Payments for lessons and services are processed through Stripe within MyMusicStaff.
All transactions are encrypted and handled securely.
For payment terms, billing, and refunds, see our Payment & Refund Policy.
7. Intellectual Property
All content on this website — including text, logos, graphics, lesson materials, and design — is the property of Benana Music Studio Ltd or used under licence.
You may view or print pages for personal use only.
You may not copy, reproduce, modify, or distribute our materials without written consent.
8. External Links & Third-Party Services
Our website includes links, widgets, and integrations from third-party providers such as:
- MyMusicStaff (bookings and portal)
- HubSpot (chatbot and contact forms)
- Stripe (payment processing)
- Google Maps (location display)
- Instagram (embedded posts)
We are not responsible for the content, security, or privacy practices of these third-party sites or services. Please review their respective privacy policies when using them.
9. Privacy & Data Protection
We handle all personal data in accordance with the UK GDPR and the Data Protection Act 2018.
Your information is collected and processed for lesson bookings, enquiries, and communication.
Key processors include:
- MyMusicStaff (Canada – adequacy approved)
- Stripe (payment processing)
- HubSpot (chatbot and enquiry forms)
- QuickBooks (accounting)
- Google Workspace (email)
- WordPress (website hosting)
Full details are available in our Privacy Policy.
10. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to operate securely, analyse traffic, and improve your experience. Cookies are small files placed on your device that help the site remember preferences and understand how it is used. Some are essential; others require your consent.
Types of Cookies We Use
| Category | Purpose | Legal Basis | Typical Expiry |
| Essential / Functional | Enable core features such as security, booking forms, and payment processing (WordPress, MyMusicStaff, Stripe, security plug-ins). | Legitimate interests (necessary for site function). | Session – 12 months |
| Analytics & Performance | Measure traffic and usage via Google Analytics (GA4) and Tag Manager. | Consent (via cookie banner). | Up to 12 months |
| Communication / Chatbot | HubSpot cookies identify returning visitors, maintain chat sessions, and store conversation context. | Consent (via cookie banner). | 6 months |
| Social Media & Embeds | Enable Instagram posts and Google Maps widgets to display correctly. | Consent (via cookie banner). | Varies by provider (typically 6–12 months) |
How We Use Them
- Essential cookies help the site, booking widgets, and secure payment pages work properly.
- Analytics cookies tell us which pages are most popular and help us improve the site.
- Communication cookies support our HubSpot chatbot and contact forms so we can reply to your enquiries.
- Social cookies allow embedded Instagram posts or Google Maps to display and function.
HubSpot Chatbot & Forms
Our chatbot and contact forms are powered by HubSpot. When you use these features, HubSpot may store your name, email address, and chat history so we can respond to you.
HubSpot also uses cookies to identify returning visitors and improve the chat experience. These cookies are only set after consent is given.
Third-Party Providers & Policies
Some cookies are set by trusted service providers acting as our data processors. You can review their privacy information here:
- Google Privacy & Terms
Covers Google Analytics, Google Tag Manager, Maps and other Google services. - HubSpot Privacy Policy
Applies to HubSpot CRM, chatbot, contact forms and tracking cookies. - Stripe Privacy Policy
Explains Stripe’s processing of payment data and PCI-DSS security standards. - MyMusicStaff Privacy Policy
Details how MyMusicStaff handles lesson bookings, logins and stored data. - WordPress.org Privacy Policy
Describes data handling for WordPress-hosted or self-hosted plug-ins and themes. - Instagram Privacy Policy
Outlines Meta’s (Instagram’s) use of cookies, embeds and user-interaction data.
Retention & Control
- Session cookies expire when you close your browser; persistent cookies last up to 12 months unless deleted earlier.
- You can manage or withdraw consent at any time using our on-site cookie banner or your browser settings.
- If you reject non-essential cookies, the site will still function but certain features (chatbot, analytics, embeds) may be unavailable.
International Transfers
HubSpot (USA/EU) and MyMusicStaff (Canada) store data outside the UK. Transfers are protected through the UK International Data Transfer Addendum or Standard Contractual Clauses approved by the ICO.
11. Liability
Benana Music Studio Ltd is not liable for:
- Temporary unavailability of the website;
- Errors or omissions in site content;
- Damage or loss resulting from misuse or unauthorised use of the site.
Nothing in these Terms limits liability for death, personal injury, or fraud caused by negligence.
12. Termination or Restriction
We may suspend or restrict website access if we believe you have violated these Terms or engaged in misuse.
13. Force Majeure
We are not responsible for failure to perform our obligations due to events beyond our reasonable control, including natural disasters, power outages, strikes, or internet failure.
14. Changes to These Terms
We may update these Terms periodically to reflect operational or legal changes.
The latest version will always be available on this website.
Your continued use of the site after updates constitutes acceptance of the new Terms.
15. Governing Law & Disputes
These Terms are governed by the laws of England.
Any disputes shall first be attempted to be resolved informally.
If unresolved, disputes will fall under the exclusive jurisdiction of the courts of England.
16. Contact
For questions or concerns about these Terms, please contact:
📧 benanamusicstudio@gmail.com
📞 07728 836428
📍 Benana Music Studios Ltd, Room 3, Royal Mail House, Terminus Terrace, Southampton, England, SO14 3FD
© 2025 Benana Music Studios Ltd
All rights reserved.
