For Benana Students & Parents

BENANA STUDENT PORTAL

View and manage your Benana lessons, bookings, invoices and payments in one place.

The Student Portal makes the everyday admin around your music lessons simple. Log in below to view your schedule, manage eligible bookings, access invoices and receipts, securely manage payment details and keep up with Benana studio updates.

View upcoming lessons Manage eligible bookings Invoices & receipts Secure payment management

Log In to Your Student Portal

Use your Benana Student Portal details below. New students receive their password setup information when their regular lesson account is created.

Everything in One Place

What Can I Do in the Student Portal?

Your portal gives you access to the practical parts of managing your lessons whenever you need them.

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View Upcoming Lessons

See your upcoming Benana bookings and keep track of when and where your lessons are scheduled.

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Cancel & Book Lessons

Cancel eligible bookings and use Find & Book to choose another available lesson, subject to the policy that applies to your lesson type.

View Invoices & Receipts

Access your invoices and receipts online and download copies whenever you need them.

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Manage Payments Securely

Add or update your payment method securely. Card information is handled by Stripe and Benana does not see or store your full card details.

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Studio News & Updates

Keep up with important Benana news and information through your student account.

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Manage Things Anytime

Many routine lesson-management tasks can be handled online without needing to wait for the office to make the change for you.

Managing Your Schedule

Need to Cancel or Rebook a Lesson?

You can manage eligible bookings directly through the Calendar in your Student Portal. The cancellation policy that applies to your lesson type still applies when a booking is changed online.

Open Your Calendar

Find the Lesson

Choose Schedule, find the lesson you would like to cancel and open the booking.

Cancel the Booking

Select Cancel Booking and confirm the cancellation when prompted.

Find Another Lesson

Go back to Calendar and choose Find & Book to see available lesson times. If your teacher does not have a suitable time, contact our admin team and we can help.

Payments & Invoices

Keeping Payments Simple

Your portal gives you a secure place to manage payment information and keep your lesson records together.

💳 Adding or Changing a Payment Method

Select the card icon or Manage Payment Methods, then choose Add Payment Method and follow the instructions.

Payments are securely processed through Stripe.

🧾 Invoices & Receipts

Your invoices and receipts appear automatically in your Student Portal and can be downloaded for your records.

An invoice is issued when payment is due.

📆 Weekly Studio Payments

For students on weekly invoicing, invoices are normally issued on Friday for lessons booked for the following Monday to Sunday.

Payment is automatically attempted when the invoice is issued.

Your invoice also shows any relevant balance or credit.

🗓️ Monthly Invoicing

Prefer monthly invoicing? Students can request a monthly invoicing arrangement.

Contact our admin team and we can arrange this on your account.

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Lesson Reminders

For standard studio lessons, email reminders are sent 48 hours before the lesson and text reminders are sent 24 hours before the lesson.

Please keep your contact information up to date so we can reach you about lessons or schedule changes.

School-based lesson reminders are handled differently. If you would like reminders enabled for a school-based account, contact our admin team.

Important

Permanent Lesson Changes

Permanent changes to your regular lesson day, time, teacher or ongoing lesson arrangement cannot currently be made through the Student Portal.

If you want to permanently change your lesson, temporarily pause regular lessons or stop lessons, contact our admin team and we’ll be happy to help.

Need a Hand?

Can't Log In or Need Help With Your Account?

If you’re having trouble accessing the portal, managing a booking, updating your payment method or finding an invoice, contact our friendly admin team. We’re happy to help.

Email Benana → Call 07728 836428

Useful Information