Benana Music Studios Ltd
(Last updated October 2025)
By booking or paying for any lesson, class, or service with Benana Music Studio Ltd, you agree to follow this Lesson & Studio Policy and our related policies (Terms & Conditions, Payment & Refund Policy, and Privacy Policy).
1. Purpose & Scope
- This Policy explains how lessons and studio sessions are run at Benana Music Studio Ltd (“Benana”, “we”, “our”).
- It applies to all students and parents/guardians attending lessons, workshops, recording, or Bring-a-Mate sessions and other seervices at any Benana location or online.
- By booking or attending, you agree to follow these guidelines.
- Full details of payment, refunds and recurring billing are explained in our Payment & Refund Policy, available at http://www.benana.studio.
2. Teaching Locations
- Lessons may take place at any Benana teaching site (including but not limitted to Dimond Road, Queens Terrace, and Pure Rehearsal Studios), online, or by agreement at a teacher’s or student’s home.
- Addresses and access details are provided when your booking is confirmed.
- Some teachers deliver lessons from their own teaching rooms operating under the Benana Music Studio umbrella.
These rooms are listed publicly as Benana locations for booking purposes and may also be used by other Benana teachers.
Where a teacher uses their teaching room for both Benana and private lessons, Benana’s policies, insurance and safeguarding arrangements apply only to lessons booked through Benana.
3. Lesson Structure & Durations
- Standard lesson lengths are 30, 45, or 60 minutes. Other durations can be arranged by agreement.
- To allow time for student feedback, packing away, and room preparation, active teaching time will typically be around 25, 40, or 55 minutes respectively.
- This ensures sessions run smoothly and on time for all students.
- Lessons are tailored to each student’s goals and may include instrument practice, theory, repertoire study, and creative projects.
4. Attendance & Punctuality & Responsibility
- Please arrive on time and be ready to start at your scheduled time.
- Teachers will wait up to 10 minutes after the start time; after that, the lesson may be marked as missed and charged in full.
- Frequent lateness or non-attendance may result in the loss of your regular slot.
- Students (or parents/guardians) are responsible for ensuring sufficient travel time, transport arrangements, and technical readiness for their lesson.
- Lessons missed or shortened due to transport delays, oversleeping, traffic, or connection problems on the student’s side are chargeable in full.
- In exceptional cases — for example, officially reported severe weather or public safety advice — Benana Music Studio Ltd may, at its discretion, allow the lesson to be moved online or rescheduled.
5. Cancellations & Rescheduling
- Lessons cancelled with at least 24 hours’ notice are credited or refunded in line with our Payment & Refund Policy.
- Cancellations within 24 hours are chargeable in full.
- If a teacher cancels at short notice, we will always do our best to arrange a suitable cover teacher so that your lesson can go ahead as scheduled. In these cases, the standard 24-hour cancellation policy still applies. If we are unable to arrange cover, the lesson will be credited to your account or refunded in full.
6. Free Taster Lesson
- Each new student is entitled to one free 20-minute taster lesson (in-studio).
- Tasters are non-transferable and carry no obligation to continue.
- If a taster is cancelled less than 24 hours in advance, another free session will not be offered. No payment information is collected until ongoing lessons are confirmed.
7. Behaviour & Conduct
- We aim to create a welcoming and respectful environment for everyone.
- All students, parents, and teachers must treat each other with kindness and professionalism.
- Please avoid food or drink near instruments and equipment (except water).
- Mobile phones should be on silent during lessons.
8. Health & Safety
- Benana takes reasonable care to maintain safe premises and equipment.
- Electrical items are regularly PAT-tested.
- Students participate at their own risk and should report any hazards or faulty equipment immediately.
- If you are unwell or infectious, please cancel your lesson with notice and do not attend in person.
- Fire exits are clearly marked at each site; please follow staff instructions during any evacuation.
- Benana Music Studio Ltd maintains full Public Liability and Employer’s Liability insurance covering all teaching and studio activities.
·
9. Home & Online Lessons
- When lessons are delivered at a student’s or teacher’s home, both parties are responsible for maintaining a safe environment.
- For online lessons, students must ensure a reliable internet connection and working camera/microphone.
- Parents of under-18s should ensure an appropriate space for online sessions.
10. Bring-a-Mate & Group Sessions
- Bring-a-Mate sessions and group workshops require pre-payment and parental consent for participants under 18.
- All participants must behave respectfully and follow teacher instructions.
- Benana is not liable for injury or loss arising from improper use of equipment or failure to follow guidance.
11. Recording Sessions
- Recording sessions must be pre-booked and pre-paid. Clients own the rights to recordings once full payment has been made unless agreed otherwise.
- After six months, session files may be securely deleted unless further storage is agreed.
- No food or drink on recording equipment; any damage may be chargeable.
- Benana retains ownership of its teaching materials and studio arrangements.
- Session files may be securely stored for up to six months after completion, after which they may be deleted.
12. Safeguarding
- All teachers hold Enhanced DBS checks and follow Benana’s Safeguarding Policy.
- For students under 18, lesson communications are directed through a parent or guardian.
- Any concerns must be reported immediately to the Designated Safeguarding Lead (Teresa) at Benana.
- Full details of our safeguarding procedures, staff responsibilities, and lesson conduct expectations are set out in the Safeguarding & Code of Conduct, or available on request.
13. Communication Channels
- Benana may use email, WhatsApp or SMS for lesson reminders, invoices and administration only.
- Your contact information is protected under our Privacy Policy and will never be used for marketing without consent.
- All personal data is handled in accordance with UK GDPR. You can update or withdraw your communication preferences at any time.
14. Recording & Media Consent
- Students may record their own lessons with the teacher’s consent.
- Benana may take photos or videos for educational or marketing use only with prior consent.
- You may withdraw consent at any time by emailing us.
- Any digital lesson materials, recordings, or administrative data are stored securely and retained only for as long as necessary to deliver our services, typically up to 12 months, in line with our Privacy Policy.
15. Social Media & Marketing
- We love celebrating our students’ achievements! Benana may share student performances or achievements (with consent) on our social media pages.
- Consent for photos/videos is requested separately during registration for safeguarding compliance.
- You can choose to opt out or limit how your content is shared at any time.
16. Feedback & Progress Tracking
- Teachers provide constructive feedback and support student goals throughout their learning journey.
- Progress varies for each individual and cannot be guaranteed.
17. Equality & Inclusion
We welcome students of all backgrounds, abilities and learning styles and make reasonable adjustments to ensure accessibility and inclusion.Please let us know of any medical, mobility or accessibility needs so we can make reasonable adjustments to ensure your safety and comfort during lessons.
18. Liability & Property
- Benana Music Studio Ltd and its teachers are not liable for accidental loss, injury or damage to personal belongings while on site, except where required by law.
- Instruments and studio equipment must be used with care and only as instructed by your teacher.
19. Weather or Technical Disruptions
If travel or technical issues make in-person lessons unsafe or impractical, lessons may be moved online or rescheduled without penalty.
Minor travel delays or personal scheduling issues are not covered by this clause and will be treated as missed lessons under the standard 24-hour rule.
In more serious or unforeseen circumstances — such as severe weather events, building closures, transport strikes, power failures, or system outages — our Force Majeure clause in the Payment & Refund Policy will apply. This ensures that both teachers and students are treated fairly when events occur that are genuinely beyond anyone’s control.
20. Complaints & Disputes
If you have a concern or complaint, please contact the studio management at benanamusicstudio@gmail.com so we can resolve it promptly and fairly before any formal action is taken.
If you feel your concern has not been resolved, you may request referral to an independent dispute resolution service. Details are available upon request.
21. Policy Updates
This Policy may be updated periodically to reflect best practice and legal requirements. The latest version is always available at www.benana.studio.
Agreement & Related Policies
By booking, attending, or paying for lessons or other services with Benana Music Studio Ltd, you acknowledge and agree to follow this Lesson & Studio Policy together with our:
- Terms & Conditions (contractual framework)
- Payment & Refund Policy (billing, cancellations, and credits)
- Privacy Policy (data protection and communication)
These documents together form your full agreement with Benana Music Studio Ltd.
For students under 18, consent from a parent or legal guardian is required before lessons can begin.
By confirming your first paid lesson, you accept that teaching services will begin immediately, and you agree to be bound by these policies.
You may end lessons at any time by notifying us in writing (email or message); all future Auto-Pay charges will stop upon cancellation, and any remaining credits or balances will be handled according to our Payment & Refund Policy.
The latest versions of all policies are always available at www.benana.studio
© Benana Music Studios Ltd 2025 | Company No. 16025739 | benanamusicstudio@gmail.com | 07728 836428
